Tiffany & Co.

  • Regional Operations Manager - NYC and Northeast Markets

    Location US-NY-New York
    Posted Date 1 month ago(12/20/2019 7:17 PM)
    Req #
    41393
    Category
    Retail (Sales & Operations)
  • Overview

    The Regional Operations Manager (ROM) provides strategic and tactical operational support for the NYC & NE Markets. This position will lead and coordinate the communication and in market implementation of global and regional directives.  The role will ensure  NA Store Standards, consistency and compliance in retail stores for  both markets  (e.g. RCC, PI, and other operational KPIs).  The role will be responsible for creating strong partnerships with store management teams, the Landmark team for the Flagship renovation and functional groups to create regional alignment, standardized store operational processes and procedures resulting in improved efficiencies and maximum sales support. The ROM will be based in the Flagship (home store/office) when not traveling and will provide consistent onsite (2x - 3x a week) operational home store support that is strategic and solution oriented to ensure the retail team can effectively transition and adapt to new initiatives or new environments seamlessly.  The ROM’s home store should exemplify operational excellence in the region.

    Responsibilities

    NA Store Standards

    • Ensure standardization of current and new processes to achieve consistency across stores.
    • Identify opportunities for business process improvements to maximize resources in store (such as supply ordering and collateral management) and achieve alignment with Company strategies. Provide feedback and suggestions through established procedures.
    • Execute, instruct and communicate to all market stores on special projects, procedural changes and new systems implementations.
    • Ensure FOH store presentation consistently meets established standards of our luxury brand.
    • Check that all the BOH in stores are clean, organized and free of clutter according to our BOH Standards and Optimization Program
    • Partner with Flagship MVP and Flagship facilities team to prioritize requests and implement best practices.
    • Communicate and partner with Flagship renovation team any operational changes impacted by renovation plans and document in SOP
    • Adhere to travel budget and deadlines when doing store visits and ensure compliance with T&E policy and procedures.

    Standard Operational Procedures

    • Align NYC & NE markets with Global and regional policies and procedures, advocate for operational support as needed and streamline operational tasks.
    • Identify opportunities, where feasible, to align the Flagship with Global and regional policies and procedures.
    • Conduct store visits on a quarterly basis to evaluate and monitor standards, assist as needed with special projects and implementations, as well as perform audits and training.
    • Partner with regional and corporate support groups to establish best practices (i.e. Sales Audit, Internal Audit, IT, Tax, Distribution, Global Protection, Credit, TSC, Merchandising, Payroll, Supply Management, Transportation, etc.).
    • Oversee and monitor operational procedures to ensure market compliance (i.e. inventory accuracy, cycle counts, audit reports, POS processing, merchandise transfers, repair processing and maintenance, borrowed merchandise, missing assets, Retail Controls Checklist, CODC, etc.)

    Regional Operational Support

    • Partner with stores, MVPs and retail management on addressing operational questions or concerns on policy/procedures, including assisting with transaction processing issues.
    • Assess gaps in operational knowledge of store teams to identify training needs and develop solutions in partnership with US Store Operations Manager and Director. 
    • Share feedback related training and instructional resources and practices with NA Retail Operations to develop consistency within and across the region.
    • Partner onsite with GSO/Store Development team for new store set-up, renovations and relocations to ensure retail team is supported.
    • Escalate IT and Facilities issues as necessary and follow-up with regional support to resolve in timely manner.
    • Coordinate training efforts and confirm execution for compliance, procedural changes and new systems implementations.
    • Act as SMEs for Retail Foundation implementation and support store roll out and training.
    • Coach and mentor Store operations team members as needed/requested.

    Qualifications

    • College Degree
    • Five Years Retail Experience, Luxury preferred
    • Proficient in Microsoft Suite
    • Strong verbal and written communication skills
    • MIPS & RITS
    • Inventory Management Background
    • Multiple Retail Locations oversight

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