The Regional Operations Manager (ROM) provides strategic and tactical operational support for the NYC & NE Markets. This position will lead and coordinate the communication and in market implementation of global and regional directives. The role will ensure NA Store Standards, consistency and compliance in retail stores for both markets (e.g. RCC, PI, and other operational KPIs). The role will be responsible for creating strong partnerships with store management teams, the Landmark team for the Flagship renovation and functional groups to create regional alignment, standardized store operational processes and procedures resulting in improved efficiencies and maximum sales support. The ROM will be based in the Flagship (home store/office) when not traveling and will provide consistent onsite (2x - 3x a week) operational home store support that is strategic and solution oriented to ensure the retail team can effectively transition and adapt to new initiatives or new environments seamlessly. The ROM’s home store should exemplify operational excellence in the region.
NA Store Standards
Standard Operational Procedures
Regional Operational Support