The Manager-Employee Services will be responsible for managing our newly forming Employee Services function for the US and Canada, including the development, implementation and adoption of programs, processes and tools to drive self-service, efficiency and continuous improvement. This team will be the primary point of contact for all HR functions (benefits, career and talent management, general questions, employee relations, etc.) in a shared services model. The manager will possess deep knowledge of HR processes, advise on best practices for optimizing the use of HR tools, seek opportunities to drive global HR process optimization and. and ensure best in class experience while meeting defined service level and balancing business needs.
This individual will play a critical role in providing excellent customer service and inspiring confidence through effective communication, expert knowledge, and ability to resolve issues. They will be passionate about employee experience and model inspirational leadership.
Process & Continuous Improvement