The Employee Services Advisor is the primary point of contact for all HR functions (benefits, career and talent management, general questions, employee relations, etc.) in a shared services model. This individual will provide accurate and efficient resolutions of issues and tier 1 inquiries through multiple channels (e.g., phone, email) by following appropriate resolution/assessment methodologies (e.g., investigating and research). They will utilize knowledge management tools, educate employees (our customer) on COE programs, HR technologies and self-service tools, and determine appropriate course of action or escalation for emerging issues. To ensure a Tiffany experience for our employees, this individual will play a critical role in providing excellent customer service and inspiring confidence through effective communication, expert knowledge, and efficient escalation to resolve issues.