Tiffany & Co.

  • Quality Control Analyst

    Location US-NJ-Parsippany
    Posted Date 2 months ago(12/3/2019 4:55 PM)
    Req #
    Warehouse Operations
  • Overview

    The Quality Control Analyst is responsible for providing analysis, performing investigations, and developing action plans to aid the Distribution Operations team in providing accurate shipments worldwide and tighter process controls on areas within the Distribution Center using Quality Control measures. The Analyst will develop and maintain KPI's to be communicated to multiple levels of management in various divisions. They will also provide continuous improvement opportunities based on their KPI’s, observations, and root cause analysis. The Analyst will help achieve and maintain our 99.99% accuracy levels to both international and domestic replenishment markets through the Near Miss, Outbound Auditing, and Discrepancy reporting processes.   


    Analysis & Investigation:

    • Create, update and analyze KPI's for the Near Miss and Discrepancy process
    • Monitor operational compliance practices and performs risk assessments
    • Analyze existing processes, identify gaps and recommend new or revised policies and procedures
    • Evaluate the outbound audit sampling plan by country and adjust as necessary
    • Investigate receiving issues reported by Domestic and International branches and perform root cause analysis.


    • Perform audits on outbound shipments to ensure 99.99% accuracy related to quantity, and international compliance measures based on individual country import rules
    • Perform audits internally in the DC between operations to ensure accuracy for correct product and quantity
    • Reduce errors shipped out of the Retail Service Center to limit international customs delays and financial implications due to improper importation
    • Walk through distribution shipping dock and visually check all cartons of countries requiring VAS have correct VAS markings

    Continuous Improvement:

    • Work closely with Distribution and Global Sales Operations to recommend best practices, process changes, and continuous improvement initiatives based on data analysis, observations, and investigated trends
    • Partner with external departments to test system enhancements and support all aspects of implementation and subsequent training


    • Report on trends in the Near Miss & Discrepancy process through varying data metrics
    • Create new reports dependent on what root cause analysis has determined


    Required Qualifications:

    • 3 years of experience in a Distribution or Warehouse environment
    • Bachelor's degree or higher in Industrial Engineer, Quality Control
    • Strong Communication Skils - both written and verbal
    • Excellent PC skills and proficient  with Microsoft applications including Excel
    • Ability to interact with management and staff level positions 
    • Ability to have a flexible work schedule

    Preferred Qualifications:

    • Experience with Warehouse Management Systems and Labor Management Systems
    • Manhattan WMOS
    • Project management experience
    • Experience with databases, VBA, Access, SQL


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