Tiffany & Co.

Quality Control Analyst

Location US-NJ-Parsippany
Posted Date 3 months ago(4/30/2020 1:53 PM)
Req #
Warehouse Operations


The Quality Control Analyst is responsible for providing analysis, performing investigations, and developing action plans to aid the Distribution Operations team in providing accurate shipments worldwide and tighter process controls on areas within the Distribution Center using Quality Control measures. The Analyst will develop and maintain KPI's to be communicated to multiple levels of management in various divisions. They will also provide continuous improvement opportunities based on their KPI’s, observations, and root cause analysis. The Analyst will help achieve and maintain our 99.99% accuracy levels to both international and domestic replenishment markets through the Near Miss, Outbound Auditing, and Discrepancy reporting processes.  


Analysis & Investigation:


  • Create, update, and analyze KPI's for the Near Miss, Outbound Audit, and Discrepancy process to achieve our 99.99% shipment accuracy levels
  • Monitor operational compliance practices and performs risk assessments
  • Analyze existing processes, identify gaps, and recommend and/or lead the implementation of new or revised policies and procedures
  • Evaluate the outbound audit sampling plan by country and adjust the number of cartons to be audited based on root cause analysis of the Near Miss, Audit, and Discrepancy files
  • Investigate receiving issues reported by Domestic and International branches and perform root cause analysis leading to implementation of process improvements

Continuous Improvement:

  • Work closely with Distribution, Manufacturing, and Global Sales Operations to recommend best practices, process changes, and continuous improvement initiatives based on data analysis, observations, and investigated trends
  • Lead and promote change initiatives as a result of Near Miss, Outbound Audit, and Discrepancy root cause analysis
  • Utilize Lean and Six Sigma philosophies and techniques to improve efficiency and accuracy across Distribution processes
  • Partner with external departments to test system enhancements and support/lead all aspects of implementation and subsequent training




  • Perform audits on outbound shipments to ensure 99.99% accuracy related to quantity, and international compliance measures based on individual country import rules
  • Perform audits internally in the DC between operations to ensure accuracy for correct product and quantity
  • Reduce errors shipped out of the Retail Service Center to limit international customs delays and financial implications due to improper importation
  • Walk through distribution shipping dock and visually check all cartons of countries requiring VAS have correct VAS markings



  • Report on trends in the Near Miss & Discrepancy process through varying data metrics
  • Create new reports dependent on what root cause analysis has determined
  • Communicate and present KPI results to staff level and multiple levels of management across multiple divisions


Required Qualifications:

  • 3 years of experience in a Distribution or Warehouse environment
  • Bachelor's degree or higher in Industrial Engineering, Quality Control
  • Lean Six Sigma Certification
  • Strong Communication Skills both written and verbal
  • Excellent PC skills and proficiency with Microsoft applications including Excel
  • Ability to interact with and present to management and staff level positions
  • Ability to have a flexible work schedule

Preferred Qualifications:

  • Experience with Warehouse Management Systems and Labor Management Systems
  • Manhattan WMOS
  • Project management experience
  • Experience with databases, VBA, Access, SQL


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