The Employee Services Advisor will be a key point of contact for all Canada HR functions (benefits, career and talent management, general questions, employee relations, etc.) and will support bringing the country HR needs into a shared services model. This individual will provide accurate and efficient resolution of issues and inquiries through multiple channels (e.g., phone, email) by following appropriate resolution/assessment methodologies (e.g., investigating and research). As the Employee Services functions develops, this role will be critical in building out the knowledge database for Canada-specific knowledge and resolving any inquires that cannot be managed by the US Tier 1 team. They will also be a critical partner in managing the change for the business and transitioning to the shared services model, including driving employees to self-service, building out the knowledge database with Canada-specific information, and continuation of current processes (such as leave administration) until it can be more broadly addressed through shared services. This individual will utilize knowledge management tools, educate employees (our customer) on COE programs, HR technologies and self-service tools, and determine appropriate course of action or escalation for emerging issues. As the employee services team becomes more sophisticated in supporting the needs of the Canada employee population, this role will continue to provide Employee Services support to our employees, and have the ability to support our broader employee population.
Canada Program Delivery