Tiffany & Co.

  • Customer Relations Associate

    Location US-NY-Astoria
    Posted Date 4 months ago(10/2/2019 4:52 PM)
    Req #
    Customer Service
  • Overview

    The Customer Relations Associate must be able to professionally and knowledgeably resolve all customer issues in a timely and skilled manner, while maintaining the high standards that Tiffany & Co. is known for. The CR Associate will act as customer advocate and liaison with all departments within the TSC and company wide to obtain necessary information in order to respond to customer inquiries or resolve customer issues. The CR Associate is responsible for creating both online and letter detailed estimates ensuring all technical information is accurate and all aspects of the customer’s request are met. The CR Associate will perform administrative duties and special projects as requested by Management. The CR Associate must have excellent self-management skills and be able to prioritize and multi-task, while interacting with both internal and external customers.


    • Build Customer Relationships by applying the Customer Relations Value Points to deliver the Tiffany Experience for the purpose of brand loyalty. Consistently strive to attain the highest percentile of quality customer service by resolving customer issues in a professional and timely manner.
    • Efficiency/Productivity: Respond to all inquiries and issues in a consistently efficient, professional and accurate manner while offering the highest level of service to all customers. Meet productivity requirements based on business needs. This includes, but is not exclusive to, incoming calls, Compass responses, detailed estimates and CRM compliance.
    • Proficiency in Utilizing Compass Case Management/Clienteling database to promptly review customer profiles which are essential/vital in quick and equitable customer resolution. Diligent entry of a thorough and detailed compass case case outlining an issue and resolution when necessary.
    • Liaison with all departments of the TSC to obtain necessary information for the timely resolution of all service related inquiries/issues. This will include, technical, operational and historical information that is necessary to obtain full and quick resolution of all customer issues. Customer Relations Associates also perform minimal administrative duties.


    Required Qualifications

    • Minimum of an Associates Degree
    • 2-4 years business experience with direct customer interaction experience
    • Strong interpersonal, communication, follow-up, problem solving and creative thinking skills
    • Must be highly organized, detail oriented and able to work independently
    • Ability to manage and prioritize multiple tasks
    • Proficiency in Microsoft Office with formal business writing experience
    • Ability to multi task and to maintain strict confidentiality

    Preferred Qualifications

    • Knowledge of the AS400 system is a plus
    • Undergraduate degree
    • Experience with high-end luxury brand


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