The Customer Relations Associate must be able to professionally and knowledgeably resolve all customer issues in a timely and skilled manner, while maintaining the high standards that Tiffany & Co. is known for. The CR Associate will act as customer advocate and liaison with all departments within the TSC and company wide to obtain necessary information in order to respond to customer inquiries or resolve customer issues. The CR Associate is responsible for creating both online and letter detailed estimates ensuring all technical information is accurate and all aspects of the customer’s request are met. The CR Associate will perform administrative duties and special projects as requested by Management. The CR Associate must have excellent self-management skills and be able to prioritize and multi-task, while interacting with both internal and external customers.