Tiffany & Co.

  • Problem Management Lead

    Location US-NJ-Parsippany
    Posted Date 2 weeks ago(1/4/2019 8:45 AM)
    Req #
    38177
    Category
    Information Technology
  • Overview

    Tiffany & Co. is currently seeking a Problem Mgmt Lead in Parsippany, NJ. The Problem Mgmt Lead, through the Problem Management process, must ensure remediations are aligned with business needs and compliance requirements, are prioritized appropriately, are of the highest quality, are logged appropriately, are monitored for outcome, and have impacts that are expected across an integrated environment.

    Responsibilities

    The Problem Mgmt Lead will drive root cause analysis and corrective action completion to help eliminate disruption of services and consequently improve the day-to-day operations of the organization, using validated problem analysis methodology. The role will also be responsible for tracking all elements of the RCA to closure. S/he will be able to identify issues and systematically resolve, generate options, analyze best course of action, follow-up with stakeholders and bring resolution. Lastly, the position will implement improvements to Tiffany & Co's. Problem Management process, and establish metrics and reporting to create visibility into adoption and effectiveness of processes.

    Qualifications

    • Bachelor’s degree, preferably in an IT related field and/or relevant experience
    • 10+ years equivalent job related experience with relevant technology
    • Must have knowledge of commonly-used concepts, practices, and procedures within IT service delivery, relevant Problem management experience in an enterprise scale environment
    • Advanced PC skills including Microsoft Excel, Word, and PowerPoint
    • Strong analytical and problem solving skills
    • Excellent written and verbal communication skills for communicating directly with executive management and customers
    • Strong Leadership skills
    • Ability to respond to outages during non-traditional work hours to support business needs
    • Excellent communication skills necessary to work effectively with a variety of individuals and organizations
    • Extensive customer service and client interaction skills
    • Experience interacting to different levels of leadership

     

     

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