Tiffany & Co. is currently seeking a Problem Mgmt Lead in Parsippany, NJ. The Problem Mgmt Lead, through the Problem Management process, must ensure remediations are aligned with business needs and compliance requirements, are prioritized appropriately, are of the highest quality, are logged appropriately, are monitored for outcome, and have impacts that are expected across an integrated environment.
The Problem Mgmt Lead will drive root cause analysis and corrective action completion to help eliminate disruption of services and consequently improve the day-to-day operations of the organization, using validated problem analysis methodology. The role will also be responsible for tracking all elements of the RCA to closure. S/he will be able to identify issues and systematically resolve, generate options, analyze best course of action, follow-up with stakeholders and bring resolution. Lastly, the position will implement improvements to Tiffany & Co's. Problem Management process, and establish metrics and reporting to create visibility into adoption and effectiveness of processes.