Tiffany & Co.

  • Assistant Manager-Global Sales Operations

    Location US-NY-New York
    Posted Date 2 weeks ago(11/28/2018 9:28 AM)
    Req #
    Retail (Sales & Operations)
  • Overview

    The Assistant Manager will lead and support retail projects focused on optimizing business efficiency and sales opportunities. As part of the Global Sales Operations team, this position will help create conditions of higher productivity in our global store network through the implementation of retail systems and the creation/management of effective & streamlined business processes and policies.


    Business Performance Management:


    • Perform project management functions on global retail initiatives primarily focused on maximizing efficiency and delivering an elevated customer experiencePM responsibilities will include requirements gathering, detailed planning, monitoring milestones, supporting system testing, facilitating change management and/or training needs.
    • Collaborate with relevant functional areas to execute initiatives according to project objectives and in compliance with corporate policy and local regulations.  Provide guidance to business owners and collaboratively determine holistic impact, benefits, and ROI of initiative.
    • Support Operational Shared Services management in developing and maintaining Standard Operating Procedures (SOPs) & Training Documents for retail operational/sales initiatives.
    • Identify opportunities for business process improvements to maximize store resources and achieve alignment with company strategies.  Provide feedback and suggestions on tactical execution.
    • Partner with regional and corporate support groups to establish & communicate best practices (i.e. Information Technology, Internal Audit, Merchandising, Client Development, Tax, Distribution, Global Protection, Tiffany Service Center, Payroll, Transportation, etc.).


    Analytics & Reporting:


    • Provide insights into retail trends by compiling and/or analyzing data which will help guide and prioritize global work-streams, retail system enhancements, and business process improvements.
    • Responsible for ad hoc reporting such as compiling and preparing requests for management and senior management as requested.


    Required Qualifications:

    • Bachelor’s Degree and minimum of 5 years' work experience
    • A minimum of 2 years’ experience with small to mid-scale project management
    • Ability to manage complex projects with multiple stakeholders
    • Ability to work independently and with little guidance
    • Strong analytical, critical thinking, and problem solving skills
    • Excellent verbal and written communication skills
    • Ability to communicate complex concepts in a way that is easily understood by a range of audiences from store management to senior executives
    • Proven ability and desire to work in a fast-paced, changing environment
    • Strong organizational and time management skills in order to handle multiple and/or changing priorities
    • Excellent interpersonal skills – the ability to calmly execute under pressure, remain motivated when faced with challenging situations, and respond diplomatically to any situation
    • Meticulous attention to detail
    • Proficiency in MS Office applications (Excel, Word, PowerPoint)


    Preferred Qualifications: 

    • Background or interest in retail



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