Tiffany & Co.

  • Assistant Manager, Operations

    Location US-NY-Astoria
    Posted Date 2 months ago(10/10/2018 8:52 AM)
    Req #
    Retail Support
  • Overview

    As a member of the New York Tiffany Service Center, you will work with products of the finest materials, world-class craftsmanship, and Tiffany’s timeless style. This workshop is focused on repairs and alterations, so every order will bring a new challenge. Joining Tiffany & Co. makes you a special part in a story of beauty, style and elegance that reaches back 175 years.

    The Assistant Manager is responsible for the management of all day-to-day operations of the Quality and Outbound Operations department, in conjunction with the department Manager. Through staff and workflow management, the Assistant Manager ensures servicing orders are receiving the proper quality reviews, packaging in accordance with our care and handling standards and shipping back to our customers in a timely manner. The Assistant Manager provides management support, direction, and development for a staff of 15+ individuals. In addition, the Assistant Manager ensures all schedules are properly updated to ensure adequate coverage, maintains accurate timesheets for payroll and assists with the implementation and monitoring of new processes and projects.


    Quality and Service Excellence   

    • Set goals that align with our luxury brand and meet our customer’s expectations
    • Measure results through daily order reporting, production reporting, and quality monitoring
    • Identify obstacles/opportunities that hinder the daily success of the team
    • Hold the team and yourself accountable to produce high quality work consistently
    • Implement and monitor process improvements
    • Partner with the Benefits and Wellness Advocate in addition to the Health & Safety committee to create a healthy and safe workplace

    Talent Management

    • Provide leadership to your teams by setting clear expectations and holding your teams accountable to these expectations
    • Commitment to hiring top talent that can grow one or two levels
    • Develop our current talent by closing skill gaps in order to maximize staff potential through projects and stretch assignments
    • Effectively and appropriately manage employee performance
    • Collaborate with your Manager to coach and develop staff; effectively delegate work
    • Cross-train our staff department and facility wide in order to create a more flexible work environment

    Fiscal Responsibility

    • Plan and forecast for your department taking into consideration historical trends in order to plan appropriately
    • Financial Acumen: Understand your overall business in order to provide strategies for your department; partner with the financial and operations team as appropriate
    • Compliance: Understand industry, corporate, and department regulations in order to manage the team appropriately
    • Workflow management: ensure all work is facilitated through the functions as applicable, managing aged and past due orders appropriately
    • ROI Analysis: Understanding the cost/benefit analysis of your actions
    • Contingency Planning: Being mindful that the business is constantly changing and your roles is to provide contingency plans in order to still attain your financial goals


    Required Qualifications:

    • Bachelor Degree
    • 3 years business experience with management background
    • Strong initiative and the ability to work without constant direction
    • Demonstrated ability to identify and provide resolution for areas of improvement
    • Excellent organizational abilities to manage and prioritize multiple tasks
    • Strong academic and/or business background with English language usage, grammatical and communication skills
    • Flexibility with schedule, assignments and willingness to work overtime (possible weekends required during holiday season)
    • High ability to collaborate, build strong business relations and influence without direct authority
    • Ability to prioritize and work in a highly dynamic, fast paced and team-oriented environment

    Preferred Qualifications:

    • Proficiency in Tiffany & Co. computer applications (i.e. AS400, MIPS)
    • Experience working in an operations, technical, or luxury retail environment
    • Some familiarity with jewelry, watches, clocks and silver products


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