Tiffany & Co.

  • Manager, Digital Product

    Location US-NY-New York
    Posted Date 4 weeks ago(10/22/2018 10:08 AM)
    Req #
    37399
    Category
    E-Commerce
  • Overview

    This position, which reports into the Director, Digital Commerce within the Digital Commerce team, will partner with the Director to deliver truly exceptional digital and omnichannel customer experiences across devices and channels. The position works closely with the Brand Management, Fulfilment, Customer Service, Global Sales Operations, Creative, IT, and Regional Omnichannel leads to bring business strategy to life through launching best in-class omnichannel features & functionalities on global Tiffany.com websites and in store. This role will be responsible for thoroughly defining business requirements and thinking through the customer experience to ensure all omnichannel strategic initiatives put the customer experience first, are executed flawlessly and enable seamless shopping experiences.

    Responsibilities

    Primary Responsibilities:

    ·      Partner with Brand Management, Digital Creative, Replenishment, Fulfilment, Customer Service, Global Business Transformation, IT, and Regional Ommnichannel teams to bring business strategy to life through launching best in class digital features & functionalities across channels - including global Tiffany.com websites and stores

    ·     Responsible for defining business requirements and partnering with Operational and Technical development teams to extensively address all business requirements (and think through edge cases) needed to launch seamless, best in class customer omnichannel shopping experiences across digital / physical channels (from Tiffany.com to store)

    ·      Responsible for tracking impact of new omnichannel features and functionalities and for ongoing testing and optimization of these features

    Secondary Responsibilities:

    ·      Partner with Director on developing and maintaining the omnichannel roadmap and framework for ongoing omnichannel capability improvement

    ·      Partner with Director on identifying new opportunities / areas for improvement, as well as innovations, and potential partnerships

    ·      Partner with Director on establishing KPIs & service levels with IT organization for site & features

     

    Additional ad-hoc projects to be defined

    Qualifications

    • 7-10+ years work experience in Digital Commerce / Digital Product team
    • Must have prior experience as Digital Product Owner and be a subject-matter expert with direct experience being responsible for digital and omnichannel features across devices
    • Experience managing cross-functional initiatives, and interfacing with both operational and technical capabilities teams
    • Display business strategy through leadership and ability to clearly communicate strategic direction, and create enthusiasm in technology and operational teams for delivering truly exceptional multi-channels shopping experiences
    • Strong leadership, interpersonal, partnership and influence management skills
    • Superb project management expertise including excellent multi-tasking, prioritization and organization skills
    • Strong detail orientation with ability to see / maintain strategic perspective
    • Knowledge of the Luxury and Retail industries, key market trends and competition

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