Be an integral part of a high achievement team by managing the Operations on the Silver Floor of the New York Flagship store. Oversee all operational functions including Administration, Client Services, and Operations Support. In this role, the Operations Manager will partner very closely with Sales management to develop and implement strategies that ensure every aspect of this highly transactional environment conforms with our Tiffany Experience goals.
The Operations and Merchandise Manager will be responsible for all operational aspects of the Fashion Floor, including the rollout of IT initiatives and maintenance of various operation support systems such as VLM and the Repair system. Manage and develop the Operations staff of Operations Coordinators, Administrative professionals, Merchandise Assistants, Operations Professionals, and Wrappers who work towards ensuring that each customer that visits the Flagship store is treated to the Tiffany Experience. This individual will support the attainment of store and company goals by managing expenses, educating and training new and existing employees, and facilitating the after sales service tasks (alterations, engravings, repairs, etc).
In this highly visible position, and as a member of the New York Store management team, participation in corporate events such as Blue Book, Spring TR Day, and the many PR events that take place will be required. Additionally, this individual will work closely with the Merchandise Manager in the coordination of merchandise loans and borrows to Senior Management, Merchandising, Public Relations, and Marketing. All members of the New York management team should be cross-trained so that they can support other sales floors on an as needed basis.
This individual will be very customer service focused with the ability to make quick decisions under tight time constraints and the ability to aid in sales process. The individual should have strong knowledge of Merchandise Inventory Processing System and Tiffany & Co.'s Policies and Procedures. Additionally, this person will maintain appropriate presence in the operations area, as well as on the sales floor, to provide ongoing coaching and feedback to both Operations and Sales staff, and ensure the completion of the Performance Management Process (PMP) for each operations employee
A minimum of 3 -5 years management experience, preferably within the retail and/or luxury retail industry or relevant customer related experience (i.e. hospitality). Proven track record in store operations with managing profitability and operations efficiencies. Flexibility to work non-traditional hours, days, nights, weekends and holidays. Proficiency with Microsoft Office software including Word, Excel, Outlook and Point of Sale (POS). The ability to inspire trust, integrity, fairness and professionalism in staff members. Proven ability and desire to work in a fast-paced, changing environment. Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
Candidates should have or be able to obtain work authorization in the country where the position is based. The company may sponsor candidates for work authorization depending on the level of the position and the applicants' unique education, skills and abilities.