Tiffany & Co.

  • Personalization Professional - Chicago Full Time Temp

    Location US-IL-Chicago
    Posted Date 2 months ago(2 months ago)
    Req #
    Retail (Sales & Operations)
  • Overview

    Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence.  For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.


    We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability


    The Personalization Professional will interact with clients using suggestive selling techniques to introduce personalization options with a stylistic flair. Emboss and engrave various items using equipment on the sales floor while engaging with customers. Use artistic skills to determine how best to represent a concept visually and then machine engrave or emboss various items. Also performs operational and administrative functions.


    Operational Excellence:

    • Provide exceptional operational support to drive sales and service.
    • Engage with customers to encourage creative interaction and self-expression. Introduce personalization options, provide demonstrations and use suggestive selling techniques to drive sales of personalization.
    • Prepare equipment on the sales floor enabling logos or lettering to be heat stamped or engraved onto Tiffany & Co merchandise or home goods. Includes silver polishing of merchandise in preparation for the engraving process.
    • Maintain equipment along with keeping area clean, organized and esthetically correct. Work safely at all times by consistently following safe work procedures. Promptly report all incidents and safety issues.
    • Ensure merchandise is located in the appropriate staging area and process incoming orders on-time.
    • Inspect completed orders for accuracy and ensure personalized merchandise meets Tiffany quality standards.
    • Partner and communicate effectively with Sales Professionals, management and customers to respond and follow up on orders, requests for assistance, and product information.
    • Support Company initiatives and operations efficiencies by ensuring all activities maximize productivity and providing feedback on process changes through appropriate channels. 


    • Partner with Sales Professionals to aid in closing sales. Deepen the relationship with our customers to drive lifetime loyalty and spend.
    • Work with clients to develop an artistic approach and style.
    • Effectively handle internal and external phone and email correspondence and partner with Sales Professionals and management to optimize sales opportunities.
    • Capture data during customer interactions to cultivate new and existing customers.


    • Elevate the in-store experience, consistently delivering memorable moments.
    • Demonstrate passion as a Tiffany brand ambassador by providing the Tiffany Touch during every customer interaction.
    • Demonstrate Customer Experience behaviors identified within the TEI program.
    • Execute best practices by optimizing hospitality and store amenities to create unique experiences.
    • Utilize deep knowledge of product, service and care and handling instructions to maximize customer satisfaction and respond to inquiries and concerns.


    Required Qualifications:

    • High School diploma or Equivalency required.
    • PC proficient; able to utilize a mouse.
    • Must possess general mathematical skills; must be able to perform basic measurements.
    • Must have good problem solving, multi-tasking and organizational skills.
    • Attention to detail is imperative.
    • Flexibility to perform different tasks based on day-to-day business needs.
    • Excellent written and verbal English communication skills.
    • Ability to work retail store hours as necessary, including nights, weekends and holidays.


    Preferred Qualifications:

    • Two years work experience in customer facing capacity.
    • Previous experience in an art, design, or technical production based environment.
    • Customer service skills.
    • Foreign language skills helpful.



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