Tiffany & Co.

  • Fraud Professional

    Location US-NJ-Parsippany
    Posted Date 1 week ago(7/11/2018 11:14 AM)
    Req #
    36319
    Category
    Accounting/Finance
  • Overview

    Tiffany & Co. is looking for a Fraud Professional based out of their Parsippany, NJ location. The Fraud Professional helps to control and mitigate the Company's financial exposure to fraud loss through validation of relevant transaction details within required business timeframes to ensure required delivery timeframes can be met on verified customer orders. They actively review fraudulent activity to identify fraud trends, identify issues of potential product diversion, and develop recommendations for fraud review process changes.

    Responsibilities

    The Fraud Professional will review and investigate Card Not Present orders to validate relevant transaction details or otherwise detect and prevent fraudulent transactions, through research and direct customer contact as needed. Fraud reviews must be completed within required business timeframes to ensure that customer delivery expectation are met on valid orders. S/he will also review after-the-fact reports to identify unauthorized credit card usage.

     

    This role will act as liaison between customers, credit card issuers, sales and operations, research customer issues to determine the appropriate resolution to meet both Company service level agreements and ensure compliance with internal policies and procedures, and actively respond to internal order update requests, as appropriate, to facilitate systematic order processing. The Fraud Professional will also provide communication and direction to customers who have been identified as fraud victims and are seeking assistance, and review transactions and chargebacks to identify fraud trends supporting needs for adjustment to systematic fraud detection controls and procedures in order to more effectively manage mitigation of Card Not Present fraud. Lastly S/he will actively analyze customer transaction history and data to identify to management potential product diversion issues requiring further review and investigation.

    Qualifications

    • 2+ years related experience in a credit, fraud or investigative role
    • 4 year degree, preferably finance or business related
    • Ability to analyze data and make independent decisions
    • Ability to use the internet and internet based applications
    • Strong critical thinking, problem solving, and decision making skills
    • Strong verbal and written communication skills
    • Knowledge of software applications (i.e. Excel, Word, etc.) 
    • Ability to work well under pressure 
    • Flexible work schedule      
    • Previous call center or customer service experience preferred
    • A basic understanding of Order Entry and Point of Sale systems preferred 

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