Tiffany & Co.

  • Human Resources Business Partner

    Location US-NY-Astoria
    Posted Date 2 months ago(5/20/2018 10:49 AM)
    Req #
    Human Resources
  • Overview

    Tiffany & Co. has an exciting opportunity for a Human Resources Business Partner to function as the primary on-site HR support to the After-Sales Service business. Work in close partnership with local management and employees with consultation from Human Resources specialists (ER, Staffing, Benefits, Compensation, etc.) and other teams to ensure alignment of business objectives to HR processes and programs. Serve as the primary point of contact to all employees and proactively build relationships to further the effectiveness between the business and human resources. This position will report to the Director-Global Human Resources and is based at the Tiffany Service Center (TSC) in Jackson Heights, Queens NY with travel to the Corporate Headquarters in Manhattan, as needed for team meetings and networking.


    Business Partnership and Consultation:

    • Work closely with Human Resources Director to facilitate communication between TSC Leaders and HR Specialists to ensure the identification and development of strategic functional initiatives to meet business needs (i.e. strategic staffing, employee relations, compensation, training, career pathing, organization redesign, localizing large scale corporate projects etc.).
    • Serve as a primary partner to the Wellness Advocate in support of providing employees with tools and resources to understand their benefit offerings. Partner with the Advocate and management on the leave administration process. 
    • Demonstrate in depth knowledge in functional HR areas: employee relations, compensation & benefits, training, workforce planning, strategic staffing/recruitment and apply that knowledge to influence others towards successful solutions.
    • Proactively engage with the business through formal and informal interactions to align business needs with human resources/organizational strategies. Gain an in-depth understanding of unique nature of the Tiffany Service Center business. 
    • Utilize functional expertise to ensure consistent and fair resolution of complex employee relations and benefits situations, including partnerships with the Human Resources Director, Employee Relations and Legal, as necessary. 
    • Participate in and contribute to regular business staff meetings (morning meetings, weekly management meeting, etc.).

    Talent Management & Recruitment:

    • Manage the recruitment life-cycle for craft workers and operations roles. 
    • Assist hiring managers with job descriptions and salary recommendations within budget and staffing plans.
    • Generate a pipeline of candidates through proactive recruitment methods including LinkedIn, exploratory interviews and other forms of networking.
    • Partner with new hires and hiring managers throughout the onboarding process, including conducting new hire check-ins.
    • Proactively recruit for additional resources during peak seasonal times, and look to identify job-sharing/cross-functional assignments during down times.
    • Facilitate candid conversations and coach employees and management on growth and development to maximize internal talent.
    • Manage the onboarding of all new hires and transfers.

    HR Administration:

    • Partner with Specialists (Payroll, Benefits, Compensation, IT, etc.) to initiate, support or resolve client requests/issues.
    • Respond to employees' questions about compensation, pay and benefits, employment verifications etc.
    • Partner with Human Resources Director to collect and analyze data to identify work place trends, themes and workforce attributes. Propose solutions, programs, policies, etc. that address trends, themes and workforce attributes identified.
    • Ownership of weekly staffing reports in partnership with the Health & Wellness Advocate, in addition to ad-hoc reporting needs in support of the business.
    • Together with the Human Resources Director, identify opportunities for efficiencies and process improvements (role clarity, self-service, creation of communication templates, etc.). 
    • Ensure compliance with employment law for all employees, inclusive of a population of hourly/piecework employees. Monitor and update the Employee Handbook to ensure accuracy. 

    Fiscal Responsibility:

    • Manage and proactively monitor all departmental expenditures to ensure they are in line with fiscal requirements – evaluate large line items such as Recruitment, Benefits programs, Relocation and HR Team T&E.
    • Manage the roll-up of the monthly budget tracking for the Global Sales HR cost center. 
    • Evaluate practices and look for cost saving opportunities.


    • Bachelors with at least 5-8 years of HR experience with heavy emphasis on staffing and employee relations
    • Strong consultative, communication, influencing, and planning and organizing skills essential.
    • Strong leadership skills and experience managing differing groups of individuals
    • Experience with full-life cycle recruitment
    • Demonstrated expertise in HR service delivery
    • General business acumen, demonstrated analytical and creative thinking ability
    • Ability to work independently as the front-line of HR and handle multiple priorities and projects simultaneously. 
    • Ability to maintain strict confidentiality
    • Proficiency in MS Office (Word, Excel, Visio and PowerPoint) and HRIS systems.
    • Ability to commute to Queens, NY where the position is based


    • Experience working in a manufacturing environment.
    • Advanced degree 
    • Experience using PeopleSoft, iCIMS and/or Kronos
    • Additional language proficiency, such as Spanish or Mandarin 




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