Tiffany & Co.

  • Market Operations Manager - NYC and Northeast

    Location US-NY-New York
    Posted Date 1 week ago(5/14/2018 2:58 PM)
    Req #
    Retail (Sales & Operations)
  • Overview

    The Market Operations Manager provides strategic operational support for the NYC and Northeast Markets. This position will lead and coordinate the communication and in market implementation of global and regional directives.  The role will ensure consistency and compliance in retail and pop stores in both markets (e.g. RCC, PI, and other operational KPIs).  The role will be responsible for creating strong partnerships with store management teams and functional groups to create regional alignment and improved efficiencies focusing on sales support.



    • Ensure standardization of current and new processes to achieve consistency across stores
    • Identify opportunities for business process improvements to maximize resources in store and achieve alignment with Company strategies. Provide feedback and suggestions through established procedures.
    • Execute, instruct and communicate to all market stores on special projects, procedural changes and new systems implementations.
    • Evaluate store spending and make recommendations regarding overtime, supply ordering, etc.
    • Ensure FOH store presentation consistently meets established standards of our luxury brand.
    • Align NYC market with Global and regional policies and procedures, advocate for operational support as needed and streamline operational tasks.
    • Identify opportunities, where feasible, to align the Flagship with Global and regional policies and procedures.
    • Conduct store visits on a quarterly basis to evaluate and monitor standards, assist as needed with special projects and implementations, as well as perform audits and training.
    • Partner with MVPs and retail management on addressing operational questions or concerns on policy/procedures, including assisting with transaction processing issues.
    • Escalate IT issues as necessary and follow-up with regional support to resolve in timely manner.
    • Partner with regional and corporate support groups to establish best practices (i.e. Sales Audit, Internal Audit, IT, Tax, Distribution, Global Protection, Credit, TSC, Merchandising, Payroll, Supply Management, Transportation, etc.).
    • Oversee and monitor operational procedures to ensure market compliance (i.e. inventory accuracy, cycle counts, audit reports, POS processing, merchandise transfers, repair processing and maintenance, borrowed merchandise, missing assets, Retail Controls Checklist, CODC, etc.)
    • Assess gaps in operational knowledge of store teams to identify training needs and develop solutions in partnership US Store Operations Manager and Director.
    • Coordinate training efforts and confirm execution for compliance, procedural changes and new systems implementations.
    • Share feedback related training and instructional resources and practices with US Retail Operations to develop consistency within and across markets.
    • Partner with Flagship MVP and Flagship facilities team to prioritize requests and implement best practices.

    • Communicate and partner with Flagship renovation team any operational changes impacted by renovation plans and document in SOP


    • College Degree
    • Five Years Retail Experience, Luxury preferred
    • Proficient in Microsoft Suite
    • Strong verbal and written communication skills
    • MIPS & RITS
    • Inventory Management Background
    • Multiple Retail Locations oversight


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