Tiffany & Co.

  • Customer Service Representative - NY Flagship (On Call Temp)

    Location US-NY-New York
    Posted Date 3 months ago(5/9/2018 8:45 PM)
    Req #
    Retail (Sales & Operations)
  • Overview

    Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence.  For 180 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.


    We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.


    The Customer Service Representative will have strong communication and problem solving skills and works effectively with sales professionals, management, corporate partners and clients to drive store sales and profitability. Duties include providing exceptional customer service, order fulfillment, inventory management, and ensuring merchandise is delivered; all with the Tiffany Touch.


    The successful individual will accept customer merchandise for repair, valuation, special order, engraving, embossing or etching. This individual must demonstrate a thorough working knowledge of Tiffany & Co.’s policies and procedures, product and service offerings and how various departments work and interact. Maintaining a professional approach during all face to face interaction with all customers, performing necessary customer follow-up in a timely manner and assisting with the opening and closing of the department assuring accuracy with the Point of Sale terminals is paramount in this position. Additionally this position requires that the established “average wait times” are met and maintained on a weekly, monthly and quarterly basis. This individual must meet and maintain the established “productivity” goal of assisting 20-25 customers per day while ensuring all security standards are maintained. Providing support and assistance to management and all co-workers with special assignments is also required.


    Sales: Deepen the relationship with our customers to drive lifetime loyalty and spend. Carry out operations functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan. Capture data during customer interactions to cultivate new and existing customers. Effectively handle internal and external phone and e-mail correspondence and partner with team to optimize sales opportunities.


    Service: Elevate in store experience consistently delivering memorable moments. Demonstrate passion as a Tiffany brand ambassador by providing the Tiffany Touch during every customer interaction. Demonstrate Customer Experience Behaviors identified within the TEI program (Voice of Customer Survey). Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback. Utilize deep knowledge of product, service, and care and handling instructions to maximize customer satisfaction during each interaction.


    Operational Excellence: Provide exceptional operational support to drive sales and service. Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures. Monitor and reconcile merchandise inventory, using reports and systems to assess inventory accuracy, report discrepancies to management or corporate partners. Partner and communicate effectively with Sales Professionals, management and customers to respond and follow up on requests for assistance in product and service information, service, repairs, shipping and inventory quickly and accurately. Support Company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels. 


    NOTE: All applicants for Customer Service Representative positions will be required to complete a Pre-Hire Assessment as part of the recruitment process.


    Required Qualifications:

    • Strong Analytical skills
    • Proficient in Microsoft Word and Excel.
    • Ability to work retail store hours as necessary, including nights, weekends and holidays.
    • Organized and detail oriented
    • Flexibility to perform different tasks based on day-to-day business needs.
    • Must have authorization to work in the United States or in the country where the position is based.


    Preferred Qualifications:

    • A college/university degree.
    • Graduate gemologist degree or previous Gemological Institute of America (GIA) course work.


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