Tiffany & Co.

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IT Quality Assurance Lead

IT Quality Assurance Lead

Req # 
Posted Date 
Information Technology

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In a fast-paced environment, the IT QA Lead, will be responsible for assisting the QA Manager with vendor relationship management in support of delivering testing/QA Services, ensuring timely and qulaity delivery of testing activities for all assigned projects and programs.


The QA Lead will possess strong testing and Quality Assurance background, and experience with engaging IT Project Teams and partnering with 3rd party service providers including and onshore/offshore model.


  • Assist in vendor relationship management activities in support of delivering testing/QA services.
  • Participate in screening potential consultant testing/QA candidates to ensure appropriate experience and fit.
  • Perform initial review of vendor provided staffing estimates, approach and schedule for new engagements/scopes of work.
  • Support on-boarding new consultant personnel  (including coordination of account creation, VPN access, etc.) and accelerating assimilation into Tiffany account (providing appropriate knowledge transfer).
  • Perform financial administrative functions in accordance with Tiffany polices regarding testing/QA budgeting. Review invoices for billing accuracy, code invoices to appropriate project/GL accounts
  • Participate in formal reviews of business requirements and application design sessions.
  • Provide vendor oversight of test design & test execution activities by working closely with the vendor test leads and oversee vendor testing/QA deliverables for quality and accuracy.  Ensure vendor adheres to Tiffany and industry best practices regarding testing activities and methodology.
  • Perform initial review of review of test strategy document and test plan.
  • Ensure requirement traceability documents are created and demonstrate appropriate test coverage.
  • Perform sampling and review of selected test scripts to ensure completeness and accuracy.
  • Assist in overseeing vendor performance across all phases of test execution – including system testing, integration testing and end-to-end testing.
  • Confirm test bed/test case repositories are appropriately maintained.
  • Ensure testing risks and issues are recorded in the appropriate project logs and addressed in a timely manner.
  • Ensure defect workflow processes are adhered to and ensure defect triage reviews are productive.
  • Collaborate with QA Manager and vendor test leads to ensure continuous improvement of test  activities.
  • Monitor testing/QA metrics, reports & SLA’s – and share results with appropriate project teams.
  • Collaborate with Tiffany project team and IT functional partners to ensure testing activities are delivered in an effective and timely manner
  • Serve as the primary contact for Tiffany project team members & IT functional partners to testing service provider.
  • Partner with IT functional teams to ensure SDLC  deliverables required by QA are prepare by functional project team members, as appropriate.
  • Ensure roles/responsibilities are clear with Tiffany project team.
  • Handle escalation within assigned projects.


  • Bachelor’s degree in Computer Sciences or a related field with a strong testing/QA background
  • Minimum of 5 years experience in supporting testing activities for large scale projects, in an onshore/offshore delivery model
  • Minimum of 2 to 3 years experience leading teams
  • Experience with resource management, financial tracking, scheduling
  • Strong communications skills both verbal and written