Tiffany and Company is currently seeking a Coupa Support Analyst for Global Procurement in Parsippany, NJ. The Support Analyst will provide ongoing, daily support to global corporate and retail teams for Coupa eProcurement applications including but not limited to Coupa Procure-to-Pay, Coupa Supplier Information Management (SIM), Coupa Sourcing, Coupa Contracts Lifecycle Management, Coupa Inventory Management, and Coupa Analytics. The individual will liaise with the various corporate and retail organizations, taking a lead role in resolving issues, identifying opportunities for improvement of processes and in general support of ongoing business needs (e.g., training).
The Coupa Support Analyst will provide daily ongoing support to global corporate and retail teams for Coupa eProcurement system. This includes executing system maintenance and configuration tasks, executing key periodic operational business processes, and supporting user application issues and questions. Responsibilities also include, but are not limited to managing user access, working with the IT Service Desk and other business areas to troubleshoot and/or answer Coupa platform questions, working with Coupa Support team regarding problems and issues (logs/work tickets), creating and managing content groups, adding new custom fields and content groups, as required. The Support Analyst will develop and maintain system and process documentation and execution of user training. S/He will participate in or lead other special projects, assignments or tasks as directed by department management. Additionally, this position will assist with tracking of demand and maintenance of metrics.