Tiffany & Co.

  • Support Analyst - Global Procurement (Source to Pay)

    Location US-NJ-Parsippany
    Posted Date 3 months ago(9/7/2018 10:28 AM)
    Req #
  • Overview

    Tiffany and Company is currently seeking a Coupa Support Analyst for Global Procurement in Parsippany, NJ.  The Support Analyst will provide ongoing, daily support to global corporate and retail teams for Coupa eProcurement applications including but not limited to Coupa Procure-to-Pay, Coupa Supplier Information Management (SIM), Coupa Sourcing, Coupa Contracts Lifecycle Management, Coupa Inventory Management, and Coupa Analytics. The individual will liaise with the various corporate and retail organizations, taking a lead role in resolving issues, identifying opportunities for improvement of processes and in general support of ongoing business needs (e.g., training). 


    The Coupa Support Analyst will provide daily ongoing support to global corporate and retail teams for Coupa eProcurement system. This includes executing system maintenance and configuration tasks,  executing key periodic operational business processes, and supporting user application issues and questions.   Responsibilities also include, but are not limited to managing user access, working with the IT Service Desk and other business areas to troubleshoot and/or answer Coupa platform questions, working with Coupa Support team regarding problems and issues (logs/work tickets), creating and managing content groups, adding new custom fields and content groups, as required.  The Support Analyst will develop and maintain system and process documentation and execution of user training.  S/He will participate in or lead other special projects, assignments or tasks as directed by department management.  Additionally, this position will assist with tracking of demand and maintenance of metrics.


    • 2-4 years of related experience
    • A college degree, preferably in Information Systems, Supply Chain, Finance, or Accounting
    • Experience with ERP and/or Cloud Enterprise systems
    • Customer service and team oriented individual
    • Strong communication and interpersonal skills
    • Ability to work under pressure and multi-task with time-sensitive constraints
    • Strong troubleshooting and problem resolution skills
    • Must be able and willing to work flexible hours during peak seasons of supported organizations.
    • Ability to interact with individuals of varying levels



    • Coupa eProcurement experience (or other world-class Source-to-Pay system, like Ariba)
    • JD Edwards Enterprise One experience7



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