Tiffany & Co. is seeking a Manager- Credit Services to work out of our Parsippany NJ offices.
TThe Manager – Credit Services will execute the activities of the Authorizations and Customer Relations areas directly supporting the Retail in-house credit card and extended payment program, check authorizations, Tiffany for Business credit and International Trade credit. This role will make or forward credit decisions and ensure appropriate resources are available to support the sales organizations and to maintain the “Tiffany Touch” for all customers that contact the team. This role will identify and evaluate opportunities for increased operational and financial efficiencies through retail training initiatives to support sales enabling activities.
The Manager- Credit Services will manage internal credit program operations for authorizations and customer relations, including, but is not limited to, the establishment of credit policies and procedures, monitoring the effectiveness of departmental controls, ensuring Company and department (i.e., service level agreements) standards are met or exceeded, and establishing effective relationships with internal/external customers. Program operations includes Retail credit, check processing, Tiffany for Business authorizations, and International Trade credit.
S/he will manage resource support requirements through time motion analysis to align to business demands, maximizing utilization of resources. Manage and develop support resources to ensure appropriate business and technical experience to effectively execute credit policies, ultimately maximizing sales, minimizing financial impact of credit decisions, and supporting luxury customer experience.
This position will develop and implement short term and long term strategies/plans to enable the Credit organization to support the Company and division goals. Implement changes to Credit processes to increase operational efficiencies and to enhance the value provided to external and internal customers. Strategies include but are not limited to program marketing, promotion design, and effective customer communications.
The Manager- Credit Services will ensure credit activity is performed to promote increased sales volume, maximize cash flows and profitability, while minimizing risk and loss to the Company. Review and report on operational metrics and performance results with specific focus on continuous improvement to credit decision process and new account fraud mitigation and supporting sales growth of portfolio. S/he will also Ensure comprehensive business continuity planning strategy for execution of credit authorizations to provide consistent support to retail selling channels, including documenting recovery plans and maintaining SOPs to support plan execution.
This person will manage and develop staff to ensure employees have the opportunity to reach maximum potential and possess the correct business and technical experience, while also ensuring succession planning.