Tiffany & Co.

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Market Vice President - Northwest/Pacific/Las Vegas

Market Vice President - Northwest/Pacific/Las Vegas

Req # 
34755
Location 
US-CA-San Francisco
Posted Date 
2/2/2018
Category 
Retail (Sales & Operations)

More information about this job

Overview

Founded in 1837, Tiffany & Co. (“Tiffany” or “the Company”) is a jeweler and specialty retailer, whose merchandise offerings include an extensive selection of jewelry as well as timepieces, sterling silverware, china, crystal, stationery, fragrances and accessories. Through its subsidiaries, the Company is engaged in product design, manufacturing and retailing activities.

With continued focus on elevating its luxury positioning, Tiffany aims to become the largest luxury brand in the world. The Company is currently undergoing unprecedented change, in part driven by this key business objective, but also by the generational change in its executive leadership team.

The Company's shares are traded on The New York Stock Exchange with the symbol TIF.  Headquartered in New York, as of December 31, 2017, the Company operated [316] stores ([125] in the Americas, [87] in Asia-Pacific, [54] in Japan, [46] in Europe, and [four] in the [UAE]). [Tiffany has approximately 12,000 employees worldwide.

The primary focus of this critical role will be to drive sales and profitability in the 19 stores that make up the Northwest/Pacific/Las Vegas Market in the US. This leadership position for US Retail is based in San Francisco reporting to the Group Vice President of US Retail Sales, based in New York.  This role will be focused on driving organic sales growth in the existing store network and on leading a high-performing retail team.

This role is highly visible and a vital representation of the Tiffany Brand, especially with high value clients from across the market. This individual is responsible for the in-store experience and client development across a variety of store volumes, sizes, complexity levels and client mixes.  All must be executed with the highest standards of the luxury retail experience.  

The individual in this role will lead a team of 19 Store Directors. This individual will work closely and must build collaborative relationships with their Market Vice President peers along with the Regional Marketing, Merchandising, Finance, Human Resources, Retail Operations, Security and other Americas Retail Leadership functions for developing business strategies and for key decision-making within the market.

Responsibilities

Drive Sales

  • Develop strategies to accelerate sales growth across the market; primary focus will be to improve sales and productivity of existing stores
  • Create client development culture in the market’s stores and ensure leaders are building their businesses through clients and proactive clienteling
  • Collaborate with peers to propose innovative approaches, different strategies and new ways of thinking
  • Raise awareness about trends and significant business opportunities

Ensure Customer Focus

  • Create more intimate relationships with clients and key players within the community through outreach and events, leading to a more sustainable repeat business and a stronger connection to the community

Elevate Client Service

  • Continue to elevate and enhance the in-store experience by supporting the execution of the company’s customer experience vision and the Tiffany Touch

Talent Management

  • Build and inspire a high-performing, engaged team that will work in concert across the market to drive business results
  • As part of Grow with Tiffany, cultivate store leaders by creating development plans that address skill gaps and build stronger, more inspirational leaders
  • Create succession plans for store leadership and develop broad external talent pipeline to bring quality talent into the business and to ensure that open positions are filled quickly

Leadership

  • Constantly challenge the status-quo; lead and develop teams through innovation and excellence; challenge silos and encourage consistent and aligned strategy
  • Identify market needs and collaborate effectively with business partners throughout the organization to shape broader Northern America strategies and align all structure and resources
  • Act as a change agent; identify business opportunities and ideas for change along with the levers to implement them to obtain substantial business results and amplify a positive environment

Qualifications

Critical Competencies

Operational Excellence: This individual will possess a strong track record of running a successful sales organization, with demonstrable ability to drive operational/executional excellence while balancing many and varied perspectives.  S/he should have a strong analytical approach to inform decision-making and to prioritize initiatives.

Team Leadership:  A charismatic and inspiring leader, s/he must be able to work with and through others to empower and mobilize the field.  In addition, s/he will bring a successful track record in attracting, developing and retaining top talent.

Collaboration & Influencing: Possessing a highly collaborative style, this individual will adeptly build relationships with leaders throughout the organization to ensure alignment and to optimize best practices.  A confident and persuasive communicator, s/he will motivate across all levels of the organization.

Change Leadership: This individual will also have experience leading change by communicating a clear and compelling vision/rationale.  S/he will be prepared to make decisions and act quickly, yet also skilled in exercising judgment in the approach to take and setting the appropriate pace given the degree of change.

Potential: Exhibiting curiosity, insight, inspiration and determination, s/he will possess succession potential to grow with the organization, in place, upwards or laterally.

Ideal Experience

  • 12-15 years of demonstrated leadership success in retail, hospitality, luxury and/or cosmetics industry including a proven track record running a successful sales organization
  • Prior multi-site leadership experience or proven success leading a team remotely
  • Depth of experience related to the American/US consumer (consumer insights, tastes, preferences by regional area, etc.)
  • Strong understanding and passion for luxury, lifestyle and fashion brands; experience in the retail industry is required
  • Strong operational and execution focus while balancing many and varied perspectives
  • Bachelor’s Degree or equivalent experience
  • Ability to travel 80% of time
  • Succession potential to grow with the organization, in place, upwards or laterally

Preferred Experience

  • Jewelry Experience
  • Department Store or Multi Brand Experience
  • Master’s Degree (MBA or equivalent)