The Manager, Client Development & Customer Data Management, will be responsible for taking Tiffany’s global omnichannel customer data management to the next level focusing on optimizing the customer data framework & processes in light of evolving business & regulatory needs, and developing the required capabilities, policies & procedures and reports for the global regions. The manager will be the business lead partnering with Global IT, Sales Operations, Legal, as well as the worldwide regional client development and customer information management teams across the various project management phases from development to implementation.
The manager will report to the Director, Global Client Development, within the Global Customer & Omnichannel team. As a key contributor to Tiffany’s global client development strategy, and driving sales growth from new and existing customers, the manager must exhibit strong understanding of customer data and its current & future clienteling applications, resourcefulness to shape the holistic data ecosystem from capabilities to retail policies, procedures & communications, and hands-on project management, reporting & analysis.
Customer Data Management
Business lead in prioritizing business requirements to drive the evolution of our omnichannel global customer management processes, system enhancements, policies & procedures and reporting by partnering with cross functional teams (i.e. IT) to identify and prioritize needs, develop solutions, launch and track compliance and effectiveness.
Data Analysis & Reporting
Utilize and develop reports in order to track, measure and evaluate client development, data capture and data management performance and derive actionable recommendations.
Training & Communication
Inspire best in class customer data management practices and strong client development report usage through innovative retail trainings, policies & procedures and ongoing communication.