Tiffany & Co. is currently seeking an Incident Management Lead in Parsippany, NJ. The Incident Management Lead will be responsible for the execution, education, and continuous improvement of our Service Management processes, focusing on Incident Management. The Incident Manager is responsible for managing major service impacting incidents as part of a 24/7 globally distributed team. S/he will drive incidents to resolution, providing structure, coordination, and consistency.
The Incident Management Lead will ensure adherence and goverance of all Incident Management processes enterprise wide. The role will establish, maintain and enhance Incident Management guidelines and routines, participate in Incident management bridge calls with the Priority support teams, oncall support application teams and management. S/he will also create effective reporting for multiple audiences, delivered with appropriate level of detail, and at a predetermined schedule and get involved with the communication of business impacting incidents directly with executive management and IT Division.