Tiffany & Co.

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Manager, Global Tiffany.com Content Management

Manager, Global Tiffany.com Content Management

Req # 
34701
Location 
US-NY-New York
Posted Date 
2/1/2018
Category 
E-Commerce

More information about this job

Overview

This position, which reports into Director – Global Tiffany.com Content Management & Operations, will deliver truly exceptional Tiffany.com daily operations and seasonal marketing campaign efforts for the company. The position works closely with Digital Creative/ UX team, IT, Developers, Merchandising, A/B Testing Lead, Marketing and Global Regional eCommerce teams to enable best in class website operations by launching website campaigns, asset versions and landing pages to the global Tiffany websites. This person will manage a team of Adobe Experience Manager Content Management System (CMS) users, and is responsible for ensuring flawlessness in what the team launches, through thorough pre-planning, execution, and QA processes. Additionally, this person will assist the director in leading efforts to improve go-to-market processes across website campaign operations, will proactively bring forward and solve for areas of opportunity, and will influence across stakeholder groups in the organization to establish new processes where needed. This role will manage a team of 4.

Responsibilities

• Responsible for leading team in successfully executing website marketing campaign launches, A/B test versions and other creative campaign operations updates to Tiffany.com global websites.
• Will oversee team of 4 Adobe Experience Manager Content Authors that are developing content for Tiffany’s websites using templates and components to build pages within the Content Management System (CMS) in accordance with campaign layouts and A/B testing asset versioning needs.
• Responsible for ensuring high quality customer experience on Tiffany’s largest global store
• This person will work closely with Brand and Category Marketing to provide Digital Business perspective on best in class campaign practices- ensuring that featured SKUs and CTA linking strategies are optimal or incorporated into the A/B testing roadmap.
• Responsible for maintaining and optimizing thorough pre-planning, execution and QA activities of the team.
• Ad hoc special projects assigned by director
• Responsible for actively using Omniture & Google Analytics web analytics tools to monitor and make data driven decisions across the business, as well as identify new opportunities for improvements to the Tiffany.com website and customer experience

Qualifications

• 7+ years work experience in eCommerce/ Digital Marketing (at least 4+ years in eCommerce Operations)
• Prior experience with Adobe Experience Manager (AEM) web content management system or another leading content management system preferred
• Must have strong process orientation and attention to detail needed to lead efforts to improve go-to-market processes across website campaign operations, proactively bring forward and solve for areas of opportunity, and influence across stakeholder groups in the organization to establish new processes where needed.
• Must have prior experience in eCommerce and be a subject matter expert with direct experience being responsible for website creative campaign operations across devices (desktop, mobile, tablet)
• Must have prior experience successfully managing a team of direct reports
• Must have basic understanding of HTML, CSS and other web development concepts
• Must have basic understanding of Digital Asset Management concepts
• Must have experience with creating multiple versions of assets using web content management systems
• Must have experience with Targeting and Personalization and A/B test execution
• Must have experience with web analytics tools as Omniture & Google Analytics
• Strong leadership, interpersonal, partnership and influence management skills
• Superb project management expertise including excellent multi-tasking, prioritization and organization skills
• Strong detail orientation with ability to see / maintain strategic perspective
• Infectious energy for building best in class, customer centric online and omnichannel experiences
• Experience working in a fast paced environment with constant changes
• Collaborative, team player and strong people leader

 

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