Tiffany & Co.

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Sales Coordinator- NYC Flagship Store; Main Floor

Sales Coordinator- NYC Flagship Store; Main Floor

Req # 
34358
Location 
US-NY-New York
Posted Date 
12/21/2017
Category 
Retail (Sales & Operations)

More information about this job

Overview

Be part of a dynamic team that will help the store achieve sales goals by providing outstanding customer service.  The NY Flagship Store has an exciting opportunity for an individual interested in a Full Time Sales Coordinator position. This individual will support all sales efforts on the Main Floor by providing support to the management team and sales professionals on a daily basis.

Responsibilities

The Sales Coordinator is responsible for the following:

 

SALES

Deepen the relationship with our customers to drive lifetime loyalty and spend

  • Consistently achieve or exceed monthly, quarterly and annual store sales plan as part of the store team
    • Data Capture – Support the store to maintain email, address, gender, phone number, special dates and Householding data capture goals
    • Support strong relationships with new and existing customer base – Support supplemental clienteling outreach strategies to support holidays, product newness and other focuses based on store and company needs
    • Partner and communicate with Sales Professionals, Operations Team, and Management to respond efficiently to customer requests
    • Drive business through the key product pillars – Keep abreast of all new product lines and selling initiatives. Be well versed on all products and where they are located
    • Appropriately manage the tracking of sales incentives and initiatives

 

SERVICE

Help support the sales team to elevate the in-store experience by consistently delivering memorable moments

 

Customer Experience Behaviors

  • Deliver on the Tiffany Experience Score by keeping the survey questions in mind
  • Execute best practices
    • Uphold service standards through flawless execution of all components of TEI
    • Provide exceptional service and professionalism when interacting with all clients
    • Uphold service standards through flawless execution of Hospitality and Amenities to create unique Tiffany Touch experiences
  • Ensure appropriate sales floor coverages by creating and maintaining monthly, daily sales schedules

 

IN-STORE CLIENT DEVELOPMENT

  • Serve as the liaison between the Client Development Manager and store teams on all client development initiatives, including but not limited to: KPI’s, client service scores, CRM reports and any other ad hoc business needs
  • Responsible for coordinating all strategy and execution of top client at store level and regional events, which includes coordination with Client Development Manager, store leadership and sales professionals.
  • Manage and update the market team site to ensure it is a relevant tool for store teams.
  • Support business outreach strategy in partnership with Client Development Manager to target new, existing and lapsed clients
  • Ensure adequate client attendance at all Market and Store level events, as well as support all event execution needs (including event setup, managing client invite lists and ROI tracking, and ensuring adequate attendance). Partner with leadership teams to support all local and regional events.
  • Strengthen and support the use of all clienteling processes, tools and systems
  • Be the subject matter expert on all clienteling tools and systems.

Qualifications

The ideal candidate will possess 2-3 years of customer service or hospitality industry experience, strong interpersonal and customer service skills. The ability to communicate effectively through written and verbal communication.  The ability to work as part of a team and take direction from multiple people. Experience working with Microsoft Word and Excel. The ability to work retail store hours as necessary, including nights, weekends and holidays. Organized and detail oriented. The ability to understand and adhere to Tiffany & Co. standards. Flexibility to perform different tasks based on day-to-day business needs. Bachelors degree, ability to speak multiple languages and analytical skills are preferred.