Tiffany & Co.

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Sr. Business Analyst - Customer Service

Sr. Business Analyst - Customer Service

Req # 
Posted Date 
Information Technology

More information about this job


Tiffany & Co. is currently seeking a Sr. Business Analyst which will support customer service systems and applications. The primary purpose of the Sr. Business Analyst is to gather and document business requirements to support development and enhancements of systems and applications.  The Sr. Business Analyst is responsible for developing a deep knowledge of supported business areas, conducting business requirement sessions, documenting current and to-be process flows and creating detailed requirements documents to support development.  In addition, the Sr. Business Analyst will support the Quality Assurance team by performing knowledge transfer of new features and functions.


The Sr. Business Analyst will document current and to-be process flows to understand and examine business processes using user roles, use cases, edit rules, wireframes and other system specifications in detail.  This position will conduct requirements sessions with business users and subject matter experts while providing guidance in formulating new requirements and improving business processes by coming up with creative and alternative approaches to solving business problems.   


Additionally, the Sr. Business Analyst will manage scope and user expectations by ensuring requirements can be met within existing project budgets and timeframes and assist Project Managers in the management of project deadlines and schedules.  Responsibilities will also include identifying and understanding business strategy, issues and opportunities to assist business partners in identifying and prioritizing new initiatives and capabilities.  The Sr. Business Analyst will also assist quality assurance team in knowledge transfer of new features and functions.


  • Bachelor’s degree and/or 4 to 6 years of experience in an IT Business Analyst role
  • Ideal candidate will have experience supporting projects related to Customer Service systems and/or applications
  • Demonstrated experience documenting use cases, functional requirements and nonfunctional requirements
  • Demonstrated competency in documenting complex enterprise system integrations inclusive of nonfunctional requirements

  • Excellent analytical and problem solving skills

  • Strong written, verbal and presentation skills

  • Demonstrated ability to effectively lead cross functional departments in requirements sessions

  • Demonstrated ability to partner and liaison between business users and a technical development team

  • Retail experience is preferred

  • Formal training in Business Analysis and Business Process Modelling is preferred

  • Working knowledge of Microsoft Visio and Microsoft Project preferred