Tiffany & Co.

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IT Manager – Enterprise Order Management

IT Manager – Enterprise Order Management

Req # 
Posted Date 
Information Technology

More information about this job


Tiffany & Co. is currently seeking an IT Manager for enterprise order management applications.  The primary purpose of this position is to partner with the Global Sales and After Sales Service organization to gather and prioritize project demand to enhance existing systems. This position will develop an in-depth functional knowledge of omni channel applications including eCommerce, order management and product knowledge base.  The IT Manager will be responsible for leading a project to implement Sterling Order Management in our global markets.


The  IT Manager will manage the process of gathering and documenting functional requirements as well as conceptualizing and identifying solutions that meet business needs and align with IT strategy and direction. S/He will lead the process of communicating functional requirements to development teams.


The Manager will oversee the formal planning, tracking, and reporting on project status while managing systems delivery activities according to timelines and ensure that systems and services support the daily business operations. S/He will foster and facilitate the collaboration of staff in cross-functional activities and process improvement initiatives.


  • Bachelor’s degree or equivalent experience in IT or Business Management
  • 5-7 years of progressive experience in Information Technology
  • 3-5 years experience in managing complex systems or processes
  • 2-3 years experience overseeing formal planning, tracking, and reporting on project and staff performance
  • 2-3 years active experience with order management systems
  • Strong written, verbal, and presentation skills
  • Experience working with Senior IT leadership in a strategic context
  • Ability to maintain, govern, and enforce global standards, procedures and compliance across multiple independent and concurrent regional teams
  • Strong knowledge and application of the full SDLC processes and methodologies
  • Ability to build and maintain effective partnerships
  • Working knowledge of Microsoft Visio and MS Project is ideal
  • Successful delivery of enterprise software implementations as an individual and team leader in an international environment is ideal
  • Experience with Sterling Order Management or omni channel systems
  • Project Management Professional – PMP Certified a plus
  • 2-3 years experience with staff performance management is preferred
  • 2-3 years experience with vendor management is ideal
  • Experience supporting a Global Retail organization is a plus
  • PMP Certification is preferred