The Sales Training Manager - Canada will be responsible for sustaining the key behavior and performance model for the "Tiffany Experience" in Tiffany & Co. Northern America with a focus on the Canadian market. In partnership with the Canada head office and corporate support groups, the Sales Training Manager – Canada will be responsible for designing, developing and delivering training programs for Tiffany retail employees. The ultimate goal is to create Tiffany brand ambassadors who demonstrate the Tiffany Touch in client interactions, are knowledgeable about Tiffany products, have a strategic approach to selling and client development, and provide world-class service that results in maximum productivity, brand loyalty and market share growth. One of the primary responsibilities of the Sales Training Manager - Canada will be to observe, monitor and coach client-facing employees in Tiffany retail stores to ensure the sales and service standards are consistently high and brand behaviors are demonstrated at all aspects of the client interaction.
Sales Coaching for the "Tiffany Experience":
Deliver Training Programs:
Partner with Store Management:
Program/ Project Administration:
Coordinate program/ project logistics (i.e. participant and independent travel, shipping, printing, venue BEO, borrowing merchandise, offsite meeting logistics, etc.)