Tiffany & Co.

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Loss Prevention Professional- Montreal Ritz Carlton - One Year Contract

Loss Prevention Professional- Montreal Ritz Carlton - One Year Contract

Req # 
33958
Location 
CA-QC-Montreal
Posted Date 
11/1/2017
Category 
Security

More information about this job

Overview

Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence.  For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

 

Tiffany employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised…. and it never will be.

 

We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

 

Spécialiste en prévention des pertes

Aperçu du poste

Le spécialiste en prévention des pertes assure en tout temps un environnement sécuritaire pour les clients et les employés.  Dans l’exercice de ses fonctions, le spécialiste sert d’ambassadeur et de premier point de contact des clients de Tiffany. Il est essentiel qu’il veille à ce que chaque client de Tiffany connaisse une expérience positive du début jusqu’à la fin de sa visite.  Ses tâches incluent l’assurance de la sécurité ainsi que des opérations et des contrôles à l’arrière-guichet de la maison.

 

Responsibilities

he Tiffany & Co. Branch Security Officer maintains a secure environment for customers and employees at all times. This role is a robust position with many daily duties that include protecting company assets and assisting with operations controls. He or she also serves as the first point of contact and ambassador for Tiffany customers as they enter the store and the last person they see as they leave. This role is therefore critical in ensuring a positive Tiffany experience from beginning to end for each customer.  The Tiffany Branch Security Officer will be accountable for the following key accountabilities:

 

Maintain Security Presence and Perform Security Operations: Provide security leadership for store staff for all store opening and store closings according to Global Protection standards. Conduct inspections of trash to minimize missing assets according to Global Protection standards. Regularly conduct alarm systems tests and accurately record results as directed by Store Management. Conduct bag checks as directed by Branch Management. Partner with Sales, Operations and Management to complete accurate Missing Asset Reports according to Global Protection standards. Conduct Monthly Safety Meetings, Quarterly Evacuation Drill. Gathers initial facts on potential losses and partners with regional security manager on next steps. Appropriately partner with local law enforcement and mall security to properly respond to all emergency situations and implement the Incident Management Program procedures as required. Partner with Store Management to manage key access control. Ensure that all Security Audit standards and Global Protection Standards are adhered to and subsequently reported

Report nonfunctioning equipment through the Failed Equipment Database to communicate outages to Global Protection within the required timeframes.

Achieve and/or Exceed Store Sales Plan: Provide a graciously secure environment by maintaining entrance and exit standards for our customers and staff to achieve and/or exceed store sales. Provide consistent, visible and accessible physical presence at the entrance/exit doors of the store to protect the merchandise assets, the employees and the facility during all store open hours. Provide a focused, gracious, attentive physical presence on the store’s selling floors to support a secure luxury environment for our customers. Partner with Sales Professionals, Store Management and Operations Professionals to maintain a physical presence as a visual deterrent to shoplifting, robbery and dishonest employee activity. Partner with Sales Professionals, Operations Professionals and Store Management to ensure merchandise presentation standards are adhered to – to minimize asset loss and maintain a gracious, secure store environment. Pursuant to shoplifting policy, initiate apprehensions when warranted. Maintain a vigilant observation on sales transactions through partnering with Sales Professionals to manage and avert suspicious activity.

Clienteling/Service Excellence: Be aware of, and support all product initiatives, merchandise initiatives, visual initiatives and events by providing an elevated/exceptional experience in all customer interactions. Enhance the customer’s experience at Tiffany by extending a gracious welcome (when customers enter) and a gracious “thank you”, when customers leave the store. Act as a Brand Ambassador by providing directions to customers regarding the location of product in the store and exhibit passion and enthusiasm by modeling elegance through appropriate wardrobe and presence. Provide store amenities to customers, catalogues, water, seating, directions to restrooms, in a gracious manner; Partner with Operations team to provide contingent support when needed and Security team staffing levels permit. Perform Operations tasks as directed by store management.

 

Responsabilités

Ventes :

Approfondir la relation avec nos clients pour les fidéliser à vie et les inciter à faire de Tiffany leur premier choix en termes d’achats.

  • Agir à titre d’ambassadeur de Tiffany et effectuer des opérations en magasin en vue de soutenir les démarches du personnel commercial pour que celui-ci atteigne continuellement ses objectifs de vente.

 

Service :

Rehausser l’expérience en magasin de manière à offrir continuellement des moments mémorables.

  • Faire preuve de passion à titre d’ambassadeur de la marque Tiffany au cours de chaque interaction avec les clients.
  • Faire preuve de comportements favorisant l’expérience du client, tels qu’identifiés dans le programme TEI (Sondage sur la voix du client).
  • Mettre en œuvre les meilleures pratiques en optimisant l’hospitalité et les commodités du magasin afin de créer des expériences uniques et de prendre des mesures pertinentes en ce qui concerne le rendement du programme TEI et la rétroaction des clients.

 

Opérations et contrôles pour assurer la sécurité et la prévention des pertes :

Fournir un soutien exceptionnel aux opérations de sécurité en vue de stimuler les ventes et d’offrir un service impeccable à la clientèle. 

  • Collaborer avec la direction des superviseurs de la prévention des pertes afin d’empêcher les vols, de signaler des biens manquants, de réagir correctement aux situations d’urgence et de mettre en œuvre les procédures des programmes de gestion des incidents.
  • S’assurer du respect des systèmes et des procédures de sécurité en faisant le suivi des inspections quotidiennes et des tests d’alarme, en surveillant les équipements, les inspections et les accès principaux et en faisant rapport des soumissions.
  • Diriger les équipes et leurs initiatives en matière des politiques et procédures portant sur la santé et la sécurité.
  • Effectuer des tâches opérationnelles, notamment les procédures d’ouverture et de fermeture.
  • Apporter son aide aux réparations des installations et communiquer avec l’équipe du magasin.

 

Qualifications

Required Qualifications/

  • High School Diploma
  • Ability to communicate with customers and employees both verbally and written.
  • Highest level of integrity
  • Basic Computer skills
  • Retail store hours necessary, including nights, weekends and holidays.
  • Must have authorization to work in the United States or in the country where the position is based.

 

Preferred Qualifications:

  • Experience in a retail/security environment
  • 1 year prior experience in a security related position

 

 Qualifications requises :

  • Diplôme d’études secondaires.
  • Permis d’agent de sécurité valide d’un gouvernement provincial.
  • Compétences de base en informatique.
  • Aptitude à travailler selon les besoins durant les heures d’ouverture des commerces de détail, y compris la nuit, les fins de semaine et les jours fériés.
  • Autorisation obligatoire de travailler au Canada.

Qualifications préférables :

  • Expérience professionnelle dans un environnement du commerce de détail et de l’assurance de la sécurité.
  • Une (1) année d’expérience préalable dans un poste d’agent de sécurité et/ou de prévention des pertes
  • Formation en premiers secours et en réanimation cardiorespiratoire (RCR)