Tiffany & Co.

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Senior Branch Security Officer - Full Time - Santa Monica

Senior Branch Security Officer - Full Time - Santa Monica

Req # 
33942
Location 
US-CA-Santa Monica
Posted Date 
10/31/2017
Category 
Security

More information about this job

Overview

Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence.  For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

 

Tiffany employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised…. and it never will be.

 

We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

 

Responsibilities

The Senior Branch Security Officer takes the lead in maintaining a secure environment for customers and employees at all times. This role includes serving as ambassador and first point of contact for Tiffany customers and is critical to provide a positive Tiffany experience from beginning to end for each customer. Responsibilities include both security and back of house operations and controls.

 

Sales: Deepen the relationship with our customers to drive lifetime loyalty and spend. Act as a Tiffany ambassador and carry out store operations to support the store in consistently achieving sales plan.

 

Service: Elevate in store experience consistently delivering memorable moments. Demonstrate passion as a Tiffany brand ambassador during every customer interaction. Demonstrate Customer Experience Behaviors identified within the TEI program (Voice of Customer Survey). Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.

 

Security Controls and Operations: Provide exceptional security and operations support to drive sales and service. The senior officer may provide direction and coordinate the work of other security officers. Partner with Global Protection and Management to deter theft, report missing assets, respond to emergency situations and implement Incident Management Programs procedures. Ensure security systems and procedures are adhered to by following up on daily inspections, equipment, alarm tests, inspections, key access, and report submissions. Carry out operations tasks including opening and closing procedures. Assist in supervision of task delegation and training of security members and ensure store is fully trained on all security related trainings. Schedule and coordinate facilities repairs and communicate with store team.

Qualifications

 Required Qualifications:

  • High School Diploma.

  • Basic computer skills.

  • Ability to work retail store hours as necessary, including nights, weekends and holidays.

  • Must have authorization to work in the United States or in the country where the position is based.

 

Preferred Qualifications:

  • Experience in a retail/security environment.
  • 1-2 years experience in a security related position with an emphasis on customer service.