Tiffany & Co.

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Sales Coordinator- NYC Flagship Store; Fashion Floor

Sales Coordinator- NYC Flagship Store; Fashion Floor

Req # 
33885
Location 
US-NY-New York
Posted Date 
10/24/2017
Category 
Retail (Sales & Operations)

More information about this job

Overview

Be part of a dynamic team that will help the store achieve sales goals by providing outstanding customer service.  The NY Flagship Store has an exciting opportunity for an individual interested in a Full Time Sales Coordinator position. This individual will support all sales efforts on the Gift Collections Floor by providing support to the management team and sales professionals on a daily basis.

Responsibilities

The Sales Coordinator is responsible for the following:

 

Sales

Deepen the relationship with our customers to drive lifetime loyalty and spend

  • Consistently achieve or exceed monthly, quarterly and annual store sales plan as part of the store team
    • Data Capture – Support the store to maintain email, address, gender, phone number, special dates and Householding data capture goals
    • Cultivate strong relationships with new and existing customer base – Support supplemental clienteling outreach strategies to support holidays, product newness and other focuses based on store and company needs
    • Partner and communicate with Sales Professionals, Operations Team, and Management to respond efficiently to customer requests
    • Drive business through the key product pillars – Keep abreast of all new product lines and selling initiative Be well versed on all products and where they are located

Service

Help support the sales team to elevate the in-store experience by consistently delivering memorable moments

  • Customer Experience Behaviors 
    • Deliver on  the Tiffany Experience Score by keeping the survey questions in mind
    • Execute best practices
  • Uphold service standards through flawless execution of all components of TEI
  • Provide exceptional service and professionalism when interacting with all clients
  • Uphold service standards through flawless execution of Hospitality and Amenities to create unique Tiffany Touch experiences

Operational Excellence

  • Provide exceptional sales support to drive sales and service in partnership with the store management team.
  • Appropriately manage the tracking of sales incentives and initiatives
    • Ensure appropriate sales floor coverages by creating and maintaining monthly, daily sales schedules

Qualifications

The ideal candidate will possess 2-3 years of customer service or hospitality industry experience, strong interpersonal and customer service skills. The ability to communicate effectively through written and verbal communication.  The ability to work as part of a team and take direction from multiple people. Experience working with Microsoft Word and Excel. The ability to work retail store hours as necessary, including nights, weekends and holidays. Organized and detail oriented. The ability to understand and adhere to Tiffany & Co. standards. Flexibility to perform different tasks based on day-to-day business needs. Bachelors degree, ability to speak multiple languages and analytical skills are preferred.