Tiffany and Company is currently seeking a Director - IT Network Services in Parsippany, NJ. This Director will manage and coordinate IT resources across multiple initiatives related to the global network, enterprise wireless infrastructure, IP voice and video technologies. S/He will provide leadership and direction to network services teams and external partners while partnering with business leaders to identify opportunities, requirements and solutions to support business growth, change, and development with the introduction of new systems and technologies.
The Director - IT Network Services will recommend and implement process and standards based support, design, workflow, implementation and documentation for all activities of the team. This role will design and document technology roadmaps for the enterprise network infrastructure and cautiously implement new technologies as they become ready for consumption by a conservative retailer with a focus on keeping the infrastructure in a fully supported position. S/H will develop strong working relationship with key business and IT decision makers and will be committed to continually improve user satisfaction, network speed, network reliability and stream lining technologies that ride the global network (data, voice, video, wireless, etc.).
The Director will lead and facilitate the collaboration of staff in cross-functional activities and process improvement initiatives while ensuring fiscal responsibility by adhering to financial policies, evaluating return on investments, controlling costs and project budgets. Additionally, this position will manage and develop direct reports through the performance management process and ongoing coaching and career discussions. S/He will ensure that direct reports maintain a strong understanding of all key practices, standards, policies and regulatory requirements and acts in accordance with them.
Bachelor’s degree and/or equivalent experience in Information Technology, Computer Science or Business Management
10+ years of progressive experience in Information Technology management with focus on network disciplines, and voice/video services
8+ years experience in managing complex networks
8+ years experience overseeing formal planning, tracking, and reporting on project and staff performance
Strong written, verbal, and presentation skills
Experience working with Senior IT leadership in a strategic context
In depth knowledge of architectures, monitoring, security control, redundancy, and high availability for network, voice and wireless system
Ability to build and maintain partnerships
Ability to work independently and with little guidance while keeping the focus.
Significant experience in the following IT infrastructure concepts and solutions:
Core network infrastructure for both on-premise, cloud, and DR providers
Highly available architectures, with resilient network design experience
Cisco equipment focus using NOS, TAC and Prime
Wireless technology for the enterprise with highly secure technologies
Intense routing, firewall, VPN access technology experience
Networking platforms (Cisco (primary), Palo Alto, Juniper)
MPLS WAN, DMVPN, and private network
Call Center telephony platforms (Cisco Call Manager), UCaaS/CCaaS
Network performance management and capacity planning
Familiar with basic elements of server platforms (Microsoft, iSeries and RedHat) is preferred