Tiffany & Co.

Seasonal Customer Service Representative - NYC

US-NY-New York
4 weeks ago
Req #
32939
Category
Retail (Sales & Operations)

Overview

Tiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence.  For 180 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

 

We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

 

The Customer Service department at the New York Flagship store has an exciting opportunity for an individual interested in a seasonal Customer Service Representative position. This position will provide superior customer service to our clientele with an emphasis on repair related services.

Responsibilities

The successful individual will accept customer merchandise for repair, valuation, special order, engraving, embossing or etching. This individual must demonstrate a thorough working knowledge of Tiffany & Co.’s policies and procedures, product and service offerings and how various departments work and interact. Maintaining a professional approach during all face to face interaction with all customers, performing necessary customer follow-up in a timely manner and assisting with the opening and closing of the department assuring accuracy with the Point of Sale terminals is paramount in this position. Additionally this position requires that the established “average wait times” are met and maintained on a weekly, monthly and quarterly basis. This individual must meet and maintain the established “productivity” goal of assisting 20-25 customers per day while ensuring all security standards are maintained. Providing support and assistance to management and all co-workers with special assignments is also required.

Qualifications

Required Qualifications:

  • Strong Analytical skills
  • Proficient in Microsoft Word and Excel.
  • Ability to work retail store hours as necessary, including nights, weekends and holidays.
  • Organized and detail oriented
  • Flexibility to perform different tasks based on day-to-day business needs.
  • Must have authorization to work in the United States or in the country where the position is based.

 

Preferred Qualifications:

  • A college/university degree.
  • Graduate gemologist degree or previous Gemological Institute of America (GIA) course work.

 

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