The Manager of Global Client Development Capabilities will be responsible for developing, launching and optimizing key technology capabilities & tools to enable Tiffany & Co’s client development strategy. These include in-store clienteling platform, customer information capture tools, and other clienteling related capabilities used by retail sales managers and sales professionals. In addition, the Manager will support other client development initiatives including performance tracking and measurement, retail training & communications, and the development of policies and procedures.
The manager will be a key contributor to driving a high performance client development culture at Tiffany & Co and report to the Director, Global Client Development, within the Global Customer & Omnichannel team.
This role will partner with the central IT & Global Sales Operations functions, as well as with the worldwide regional retail teams, to develop & execute the initiatives.
Manage the development of new platforms and functionalities to increase the sales team’s clienteling abilities & support Tiffany & Co’s client development strategy.
Manage various client development initiatives including: