Tiffany & Co. is looking for a Part Time Collections Professional based out of their Parsippany, NJ location. The Collections Professional is responsible for the collection of outstanding receivables for Retail and Business accounts. Skilled in handling early stage delinquency issues that require strong negotiation skills, skip tracing, and a strong understanding of customer debt structures and credit files. Work closely with other departments to resolve account issues, identify risk and increase timely payments.
The Collections Professional will be responsible for mitigating risk and potential financial loss to the company by actively contacting early-stage, past due customers for Retail and Business channels, as well as validating, through direct customer contact, reasons for delinquency and to secure payment in full. The role will work to establish repayment plans based on a comprehensive analysis of current customer financial position, debt structure and credit file, utilizing third party tools as appropriate, and educate customers on account terms and alternate payment programs and methods. S/he will also develop recommendations for placement with external collection agency, and adhere to Company and Federal guidelines regarding proper debt collection procedures.
The position will also be involved in customer relations through the investigating and researching of internal and external customer account issues, including recording required financial account adjustments as necessary. S/he will document all account actions through written communication with both internal and external customers, develop recommendations for account balance write-offs when appropriate, as supported by documented collection efforts for management review and approval, and provide chargeback processing and fraud prevention support on an as needed basis.